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eSnipe Server Status
(Updated 16:35 PDT, March 31, 2008 -- all times in 24 hour format)
April 27 - eBay Connection Rovatron Problems (mid-day)
(Sunday - 15:10 PDT) eBay servers are sometimes responding very slow (longer than 20 seconds) or not responding at all. In a small number of cases, this has resulted in missed bids with result "eBay Connection Problem". The problem is impacting both of eSnipe's bidding sites, but we are watching the problem closely in case there is an obvious pattern that suggests we move bidding off one site or the other. 99% of our bids are executing normally, so we advise you do not change anything unless this is a "one of a kind" auction item.
March 31 - Bid Entry/Confirmation Troubles (late afternoon)
(Monday - 16:35 PDT) Starting at approximately 14:48 PDT, eBay made some changes that have caused a few eSnipe users to get errors while trying to schedule new bids on eSnipe. Most users are able to get the bid scheduled if they try a second time. There are also a small number of bids which ARE being placed, but we are not able to confirm the winner. Users who get this result on eSnipe should check the eBay page directly to see the outcome of the bid. Our technical staff is working on a resolution to the problems at this time.
March 17 - eBay Connection Problem (Evening)
(Monday - 18:15 PDT) Between 18:09 and 18:12 PDT, eSnipe had troubles reaching eBay from one of our servers which caused a small number of bids to be missed with "eBay Connect Problem". The problem was caught quickly and bids routed to an alternate server. We do not anticipate further problems and will be issuing BidPoints to the users impacted.
March 7 - Prepared for Time Zone Change
(Friday - 14:45 PST) This is just a note to let everyone know that we are aware of the time zone change coming at 02:00 this Sunday morning. We will have our technical staff on duty during the hours before and after in case there are any problems with the switchover. There has not been any issues with eBay during these changes in a couple of years, but if you have a special auction that ends between 01:00 PST and 03:00 PDT, it might not be a bad idea to place a manual bid ahead of time, just in case. Normally, any issues that do arise only impact the bids during the hour before and after the change.
March 6 - eSnipe ISP Problem (evening)
(Thursday - 18:55 PST) - Between 18:42 and 18:47, one on eSnipe's main ISP locations had troubles reaching eBay. This caused a number of bids to fail with the result "eBay Connection Problem". We apologize for this and do not expect further problems from the ISP. We will be issuing BidPoints to users who did not have their "could be" winning bids placed.
February 6 - PayPal e-check Payment Problem
(Wednesday 13:35 PST) It has come to our attention that there was a problem last week where PayPal funded e-check payments were not properly posted to eSnipe accounts when PayPal cleared the funds. We are looking into this further and ask that any customer who's payment has not been posted, contact our support staff for assistance. Please make sure and provide your current PayPal address.
December 21 - eBay Server Problems (evening)
(Friday - 15:45 PST - UPDATED 16:00) Between 15:33 and 15:55 PST, eBay had some type of intermittent problem loading pages, giving an internal eBay page error "Page Cannot be Displayed". This caused users to receive errors while entering bids as well as some bids to fail to execute with the result "eBay Connection Problem". eBay has not yet posted anything about this to their System Announcements page but appears to have resolved the issue.
December 4 - eBay Sign In Page Problem (evening)
(Tuesday - 19:15 PST) Between 19:09 and 19:11 PST, eBay experienced problems with their login servers. This caused a group of eSnipe bids to fail with the "eBay Connection Problem" result. It appears eBay has resolved this problem and there is no reason to expect further incident.
November 29 - eBay clock issue
(Thursday - 16:35 PST) Starting sometime after 02:00 PST, one of eBay's servers began giving eSnipe the wrong end time on a small number of auctions. The end time of the auction is off by exactly 1 hour. We have put in a work around for this but some bids that ended today, before the fix, ended with the result "Missed Auction End".
November 27 - eBay Connection Problems (evening)
(Tuesday - last updated 18:55 PST) Between 17:20 and 18:52 PST, one of eSnipe's main ISP locations had several short outages (a couple minutes each) during which time a small number of bids failed with the result "eBay Connection Problems". We apologize for any inconvenience this caused and have issued BidPoint bonuses to the users who were impacted.
November 3 - eBay Site Problem (morning)
(Saturday - 09:10 PDT) Between 08:08 PDT and 09:00 PDT, eBay was experiencing intermittent problems which impacted only auctions items beginning with #17016. eBay was giving an internal error page that indicated a system connection error had occurred and implied that the item number in question was invalid. We manually tested this and got the same results, intermittently, while manually accessing eBay pages directly. This would have impacted eSnipe users while trying to enter new bids on these items, as well as users who had bids scheduled on some of these items. The results for the few bids that were missed due to this problem were "eBay Connection Problem".
eBay confirms there was a problem on their System Announcements page.
November 1 - Prepared for Time Zone Change
(Thursday - 14:55 PDT) This is just a note to let everyone know that we are aware of the time zone change coming at 02:00 this Sunday morning. We will have our technical staff on duty during the hours before and after in case there are any problems with the switchover. There has not been any issues with eBay during these changes in a couple of years, but if you have a special auction that ends between 01:00 PDT and 03:00 PST, it might not be a bad idea to place a manual bid ahead of time, just in case. Normally, any issues that do arise only impact the bids during the hour before and after the change.
October 29 - eSnipe Site Problems (afternoon)
(Monday 13:00 PDT) Starting at 12:36 and ending at 12:43, users may have troubles accessing their account. There is also a chance that users got errors while trying to enter new bids into eSnipe. We have shifted users away from this problem server and are working on the problem. Anytime you experience unusual login problems, we encourage users to try both servers directly at www.eSnipe-east.com and www.eSnipe-west.com. A small number of bids were missed before we corrected this problem and we will be issuing BidPoint credits to those impacted.
October 28 - eSnipe Site Problems (evening)
(Sunday 18:00 PDT) Starting at approximately 17:53 PDT, users may have troubles accessing their account. There is also a chance that users got errors while trying to enter new bids into eSnipe. We have shifted users away from this problem server and are working on the problem. Anytime you experience unusual login problems, we encourage users to try both servers directly at www.eSnipe-east.com and www.eSnipe-west.com. A small number of bids were missed before we corrected this problem and we will be issuing BidPoint credits to those impacted.
October 28 - eBay Connection Problems (afternoon)
(Sunday 17:10 PDT) Starting around 15:02 and ending at 15:09, eSnipe experienced connection problems with eBay that caused a small number of bids to fail. The result for these bids will indicate "eBay connection problem". We apologize for the inconvenience and will issue BidPoint credits to those impacted by this situation.
October 28 - eSnipe Site Problems (morning)
(Sunday 11:00 PDT) Starting at approximately 10:33 PDT, users may have troubles accessing their account. There is also a chance that users got errors while trying to enter new bids into eSnipe. We have shifted users away from this problem server and are working on the problem. Anytime you experience unusual login problems, we encourage users to try both servers directly at www.eSnipe-east.com and www.eSnipe-west.com. A small number of bids were missed before we corrected this problem and we will be issuing BidPoint credits to those impacted.
October 26 - eBay Connection Problems (afternoon)
(Friday 13:30 PDT) Starting around 12:56 and ending at 13:06, eBay servers seemed to have problems. eSnipe has seen a few bids fail with "eBay connection problem" results. These problems tend to clear up quickly, so hopefully problem will not return. We apologize for this situation and will be issuing BidPoint credits to those impacted.
October 21 - eBay Connection Problem (morning)
(Sunday - 09:55 PDT) Between 09:45 and 09:47 PDT, eSnipe experienced connection problems with eBay that caused a small number of bids to fail. The result for these bids will indicate "eBay connection problem". We apologize for the inconvenience and have issued BidPoint credits to those impacted by this situation.
October 19 - eBay Connection Problems (afternoon)
(Friday 15:05 PDT) Starting around 14:40 and ending at 15:05, eBay servers seemed to be have problems. eSnipe has seen a few bids fail with "eBay connection problem" results. These problems tend to clear up quickly, so hopefully problem will not return.
Current Bidding Forecast
Updated April 27, 2008 at 15:15 PDT
Sunday April 27: eBay seems to be having slow servers throughout the day; our Rovatron bidding agent and dual bidding server sites can often work around these problems - but overall there are more issues today than we have seen in past few weeks. If you have a very important "one of a kind" auction item, we suggest you consider a manual bid on eBay.com website at least 1 minute before the end of the auction. Otherwise for 99% or more of eSnipe's bids today, they are executing normally and you will not likely experience any problems.
eSnipe will update this Current Bidding Forecast if there is a significant change in the medium-term trend (next 3 to 7 days).
Thank you.
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